Privacy Policy

1. Introduction

Brisbane Website Designs, a division of Infodots Digital, LLC ("we," "our," or "us"), is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

2. Information We Collect

In accordance with APP 3 (Collection of Solicited Personal Information), we may collect the following types of information:

• Contact Information: Name, email address, phone number, and business name when you fill out our contact forms or enquire about our services.
• Project Information: Details about your website requirements, business needs, timeline preferences, and budget considerations.
• Technical Data: IP address, browser type and version, device information, operating system, and pages visited on our website (collected automatically).
• Payment Information: Bank account details or credit card information when processing payments (handled securely through encrypted payment gateways).

We only collect personal information that is reasonably necessary for our business functions and activities, specifically to provide web design services and communicate with you about your project.

3. How We Collect Information

We collect personal information:

• Directly from you when you complete contact forms, send emails, or communicate with us by phone.
• Automatically through cookies and similar technologies when you browse our website.
• From third-party service providers who assist us in delivering our services (such as payment processors).

4. Purpose of Collection (APP 6)

We use your personal information for the following purposes:

• To respond to your enquiries and provide quotes for our services.
• To deliver the web design and development services you have requested.
• To communicate with you about your project progress and requirements.
• To process payments and maintain financial records.
• To improve our website, services, and customer experience.
• To send marketing communications about our services (only with your consent, which you may withdraw at any time).
• To comply with legal obligations and resolve disputes.

5. Disclosure of Information (APP 6)

We do not sell, trade, or rent your personal information to third parties. We may disclose your information to:

• Service providers who assist in delivering our services (such as hosting providers, payment processors, and email service providers) under strict confidentiality agreements.
• Our parent company, Infodots Digital, LLC, for business administration purposes.
• Legal authorities when required by Australian law or to protect our legal rights.
• Professional advisers such as lawyers and accountants as necessary.

6. Cross-Border Disclosure (APP 8)

Some of our service providers may be located overseas, including in the United States. Before disclosing personal information to overseas recipients, we take reasonable steps to ensure they comply with the APPs or are subject to a substantially similar privacy regime. By using our services, you consent to the disclosure of your personal information to overseas recipients as described.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website usage. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). These collect anonymised data.
• Functional Cookies: Remember your preferences and choices to provide a personalised experience.

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. For more information about cookies, visit www.allaboutcookies.org.

8. Data Security (APP 11)

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Security measures include:

• SSL/TLS encryption for all data transmitted through our website.
• Secure storage of personal information with access restricted to authorised personnel only.
• Regular security assessments and updates to our systems.
• Secure payment processing through PCI-DSS compliant payment gateways.

9. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 and the APPs, you have the right to:

• Access (APP 12): Request access to the personal information we hold about you.
• Correction (APP 13): Request correction of inaccurate, incomplete, or out-of-date personal information.
• Anonymity: Deal with us anonymously or using a pseudonym where practicable (though this may limit the services we can provide).
• Opt-out: Opt out of receiving direct marketing communications at any time.
• Complain: Lodge a complaint if you believe we have breached your privacy.

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

10. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law. Generally:

• Project-related information is retained for 7 years after project completion for legal and accounting purposes.
• Marketing contact information is retained until you opt out or request deletion.
• Website analytics data is retained in anonymised form.

When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

11. Complaints

If you believe we have breached your privacy or have any concerns about how we handle your personal information, please contact us first. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have a privacy-related complaint, please contact us:

Brisbane Website Designs
A division of Infodots Digital, LLC
1178 Broadway, 3rd Floor #3427
New York, NY 10001
Email: sales@brisbanewebsitedesigns.com